If your Epson printer is stuck in “offline” mode, you’re not alone. This common issue prevents printing and can be caused by connection problems, outdated drivers, or incorrect settings. The good news? It’s usually an easy fix!
In this detailed guide, we’ll walk you through:
✅ Why Epson printers go offline (and how to diagnose the issue)
✅ Quick checks before troubleshooting (save time by ruling out simple problems)
✅ Step-by-step fixes for Windows & Mac (with screenshots where needed)
✅ Advanced solutions (for stubborn offline errors)
✅ Preventive tips (to avoid this issue in the future)
By the end, you’ll have a working printer and the knowledge to fix this common printer problem yourself next time. Let’s get started!
Why Is My Epson Printer Offline? (Top Causes)
Before diving into fixes, it’s important to understand why your Epson printer shows as offline. Here are the most common reasons:
1. Connection Issues (Wi-Fi/USB Problems)
- Weak Wi-Fi signal: If your printer is too far from the router, it may disconnect.
- Router glitches: Sometimes, restarting the router fixes the issue.
- Loose USB cable: If using a wired connection, check for damaged or unplugged cables.
2. Outdated or Corrupted Drivers
- Printer drivers act as a bridge between your computer and printer. If they’re old or corrupted, your printer may go offline.
3. Incorrect Printer Settings
- Your computer might have accidentally set the printer to “offline mode”.
- The printer queue could be paused or stuck, preventing new print jobs.
4. Hardware or Software Conflicts
- Other devices on your network might interfere with the printer.
- Background programs (like antivirus) could block printer communication.
Quick Checks Before Troubleshooting
Before printer troubleshooting complex fixes, run these quick checks to save time:
✔ Is the Printer Turned On?
- It sounds obvious, but sometimes the printer is accidentally powered off or in sleep mode.
- Check for lights or display messages on the printer.
✔ Is It Connected to Wi-Fi or USB?
- For Wi-Fi printers:
- Ensure the printer is connected to the same network as your computer.
- Check the printer’s display for Wi-Fi signal strength.
- For USB printers:
- Try a different USB port or cable.
✔ Are There Any Error Messages?
- Look for blinking lights or error codes on the printer.
- If you see an error (like “Paper Jam” or “Low Ink”), resolve that first.
✔ Is Your Computer/Network Working?
- Try opening a website to confirm your internet is working.
- If using Wi-Fi, check if other devices are connected properly.
Also Read: Troubleshoot Printer Hardware Problems
How to Change Epson Printer Offline to Online?
When your Epson printer is offline”, it essentially means your computer can’t communicate with it. This section provides a step-by-step walkthrough to force your printer back online, whether you’re using Windows or Mac.
For Windows Users
Step 1: Verify Basic Connections
Before adjusting settings:
- Ensure the printer is powered on (check LED lights).
- Confirm the USB cable is secure (if wired) or that the Wi-Fi signal is strong (if wireless).
Step 2: Set Printer to Online Mode in Windows
- Open Settings: Press Windows + I keys together.
- Navigate to Devices > Printers & Scanners.
- Locate your Epson printer and click “Open Queue”.
If you see a message like “Printer is offline”, proceed to the next step.
- In the print queue window, click “Printer” in the top menu bar.
- Uncheck “Use Printer Offline” (if enabled).
- Close the window and attempt to print.
Why this works: Windows sometimes defaults to offline mode due to temporary communication errors.
Step 3: Restart Print Spooler Service
If the printer remains offline:
- Press Windows + R, type services.msc, and hit Enter.
- Scroll to “Print Spooler”, right-click, and select “Restart”.
- Repeat Step 2 to check if the printer is now online.
Also Read: Unable to Print From a Mobile Device
How to Fix Epson Printer Offline on Mac
For Mac users, follow these steps:
Method 1: Reset the Printing System
- Go to Apple Menu > System Preferences > Printers & Scanners.
- Right-click (or Control+Click) on your Epson printer.
- Select “Reset Printing System”.
- Enter your Mac username and password when prompted.
- Re-add your printer by clicking the “+” button.
Method 2: Remove Unnecessary Printers
Old printer entries can cause conflicts:
- Open Printers & Scanners (as above).
- Select any old/unused printers and click the “-“ button.
- Set your Epson printer as default.
Also Read: Printer Driver Problem, Add printer and Print self test : Solved
Advanced Fixes if Epson Printer Stays Offline
If basic steps don’t work, try these advanced solutions:
1. Restart Your Wi-Fi Router
- Unplug the router for 30 seconds, then plug it back in.
- Wait for full restart, then check the printer connection.
2. Check for Physical Obstructions
- Move the printer closer to the router.
- Avoid metal/wooden barriers blocking Wi-Fi signals.
3. Update Firmware
- Visit Epson’s support page and download the latest firmware.
- Follow the instructions to update.
Prevent Epson Printer from Going Offline Again
To avoid future issues, follow these tips:
✔ Keep drivers updated (check monthly).
✔ Place the printer near the router for a stable connection.
✔ Restart the printer weekly to clear memory glitches.
Final Check: Print a Test Page
After applying fixes, print a test page to confirm it’s working.
If the problem still persists, contact Print Web Technology for further help.